Accoil

Build account and user segments in Accoil for sharper insights and smarter decisions.

Creating, editing or deleting Account or User based segments

Suggested segments give you ready-made views of account and user engagement.

Suggested Segments

How are segments scored?

Emojis that flag engagement score changes

What do the emojis next to an account or user’s score mean?

Learn how Segments help you define user and account audiences based on traits and behavior, and how to use them across your workflows.

Understanding Segments (Audiences) in Accoil

In Accoil, segments use either ALL or ANY as the match condition—never both—so choosing the right one is key to accurate targeting.

ALL vs ANY:  How to Choose the Right Match Condition in Accoil

Simon Herd

Kate Caldecott

Quickly see hot, cold and custom account segments

Segmenting Accounts & Users

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Application

Developer Hub

Find answers and get help from Intercom Support and Community Experts

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