Summary
Accoil automatically creates ready-to-use segments for accounts and users, making it easy to spot engagement patterns at a glance.
How this helps
Suggested segments surface important groups, saving you time and helping you focus on growth, retention, and risk.
Pre-built segments in Accoil
Accoil generates Account Segments and User Segments automatically. You’ll find these under Suggested Segments in the left-hand nav.
Expand Account Segments to view groups like Red hot, Ice cold, Recently inactive, and more.
Expand User Segments to see the equivalent user-level groups.
Suggested Account Segments
All Accounts
All Active Accounts
New Accounts – Signed up within the score period
Most Engaged – Score above 75
Slightly Engaged – Score between 50 and 74
Passive – Score between 25 and 49
Least Engaged – Score below 25
Recently Inactive 🚨 – Last active 30–60 days ago
Red Hot – Score jumped by 10+ since the last scoring period
Ice Cold – Score dropped by 10+ since the last scoring period
Mature Accounts – Signed up more than 180 days ago
Active Today – Last active today
Multi-User Accounts – Multiple users active in the same account
Suggested User Segments
All Users
All Active Users
New Users – Signed up within the score period
Most Engaged – Score above 75
Slightly Engaged – Score between 50 and 74
Passive – Score between 25 and 49
Least Engaged – Score below 25
Recently Inactive 🚨 – Last active 30–60 days ago
Red Hot – Score jumped by 10+ since the last scoring period
Ice Cold – Score dropped by 10+ since the last scoring period
Mature Users – Signed up more than 180 days ago
Active Today – Last active today
Filter definition
Each suggested segment comes with a built-in filter definition that explains exactly how accounts or users are grouped.
In the left-hand nav, select a segment (for example, Ice cold accounts).
On the segment page, click Show filters in the top right.
The filter definition will appear, showing the rules that must be met to fall into this segment.
Example: Ice cold accounts use the filter Trend: score decreased by greater than 10 vs last scoring period.
Filter definitions for pre-built segments are fixed — they can’t be edited.
If you want to change the rules, create a new custom segment with your own definitions.