Engagement isn’t static — and neither is your score. Accoil makes it easy to track how engagement shifts over time at the global, account, and user level — all from the left-hand navigation menu.
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Let’s walk through it.
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Start at the Dashboard.

You’ll see your total score, plus average adoption and events over time.

This gives you a bird’s-eye view of how engagement is evolving across your whole product.
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Click into Accounts from the left-hand sidebar.

Here you can:

Want to go deeper? Click on any account name to open its Account profile.

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From there, you can:

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Click Users in the sidebar to see a full list of user-level engagement scores.

Click into any user to:

You’ll also find activation, last active date, and tenure all in one place — helpful for spotting churn risks or power users.
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Wherever you see a 🔺 or 🔻 next to a score, that’s a trend indicator. We calculate it by comparing a user’s (or account’s) current score to the previous engagement period.

For example:

Looking for more targeted insights?
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Click Segments → Account Segments to explore pre-built or custom segments like:

You can also: