Accoil

Instead of one-size-fits-all engagement, workspaces let you tailor your measurement to match different users, journeys, or product areas.

Understanding Engagement Workspaces

Helps you track user behavior, engagement, and health metrics with precision.

Configuring a Workspace

Ensure accurate scoring, smarter segmentation, and better decision-making across teams.

Best Practices for creating workspaces

Effective workspaces for scoring User engagement

Unsure what to score and weight in your workspace?

Excluding internal users and/or specific accounts

Excluding Users and Accounts from your Workspace

Process and benefits of creating multiple scoring workspaces

Creating multiple Workspaces

Picking your default workspace

Breaks down the calculation of the Accoil Analytics score based on event occurrence and weights, for understanding engagement scoring.

How is the Workspace score calculated?

How your Engagement Workspace changes over time for engagement analysis

Can I see how my Engagement Workspace score changes over time?

Julie Zehntner

Simon Herd

Kate Caldecott

Lay the foundation for accurately measuring engagement

Workspaces

Website

Application

Developer Hub

Find answers and get help from Intercom Support and Community Experts

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