Summary
Learn how to set up and configure a scoring workspace in Accoil, including how to assign event weights, define time windows, and apply filters to tailor engagement scoring.
How this helps
Workspaces give you a focused way to measure engagement — so you can track the signals that matter and ignore the noise. Whether you’re scoring trial users or monitoring power-user behavior, it all starts here.
Create a Workspace
Head to "Workspace settings in "Settings" on the left navigation button.
Select "Add workspace" to create a new workspace
Give your workspace a name, then choose a time window
Give your workspace a name, then choose a time window:
1-day: For tracking daily active usage
7-day: Great for week-over-week trends
30-day: Ideal for monthly engagement cycles
Choose the time window that aligns with how your users typically engage. No wrong answers here — just pick what makes the most sense for your product.
Add your Features to define engagement
Select your relevant features to add to your score configuration and you’ll find them in a simple drop-down menu. All events within a feature will be added with a default weight of 1.
Features are usually configured on set up and live in your Settings. Learn more about setting up Features
5. Adjust Feature weights
Once added, you can fine-tune your scoring model:
Set Feature Importance (1–10):
Each feature can be rated on how much it should contribute to your engagement score.
Control Events Individually:
Want to get more specific? You can adjust the weight of each event inside a feature
To remove a feature from the score, just click the trash icon next to it.
Score Filtering
You can filter your scoring workspace to only apply to a subset of your user base. This is very helpful if you want to create a different scoring model for different types of users (trial vs paid users , admin users vs team members, buyers vs sellers, etc).
Note: First time setting up a score? Start without filters to understand your data before refining further.
Multiple Scoring Workspaces
Accoil lets you build multiple scoring workspaces to suit different goals or teams.
For example, one workspace for onboarding, another for power users, and one for upsell triggers. Learn more more about working with multiple scoring models (and why you would use them).