Summary
Create and manage multiple workspaces in Accoil to score and analyze different types of users — all with their own engagement behaviors
How this helps
Allows for a more nuanced engagement analysis, ensuring different user segments receive tailored scoring models.
Why Use Multiple Workspaces?
Not all users behave the same way.
With multiple workspaces, you can tailor scoring to fit different segments — like:
Trial vs. paid users
Onboarding vs. power users
Admins vs. team members
Different products, plans, or departments
Each workspace acts as a custom scoring model, with its own feature & event weights, time windows, and filters.
What Is a Workspace Again?
A workspace is simply a scoring model in Accoil. It tells us:
Which features and events matter
How much they matter
Which users it applies to
How to Create Multiple Workspaces
Create your first workspace
Build the scoring model: select features, assign weights, and pick your time window.
Learn how to configure a workspace
Apply filters (optional)
Use filters to focus your scoring on a specific group — e.g., only trial users or admins.
You can filter by:Plan type
Role
User status
Behavior patterns
When a filter is applied, only matching users are scored — and all dashboards reflect that segment.
Rinse and repeat
Just follow the same steps to create a second, third, or as many workspaces as you need.
Switching Between Workspaces
Once you’ve created more than one workspace, you can switch views anytime.
To toggle:
Open the Workspaces menu (top left of your screen).
Select the workspace you want — e.g. Paid Accounts, At-Risk Accounts, or Trial Accounts.
Your entire Accoil view will update instantly to reflect the selected workspace.
Tip for new users: Start with one workspace to get the hang of scoring before adding more