Summary
Create and manage multiple workspaces in Accoil to score and analyze different types of users — all with their own engagement behaviors
How this helps
Allows for a more nuanced engagement analysis, ensuring different user segments receive tailored scoring models.
What’s a Workspace?
A workspace in Accoil is a scoring model designed for a specific group of users. It defines how engagement is measured — based on the events, weights, and filters you set.
Think of it as a custom lens: one workspace might measure trial users based on setup activity, while another might focus on power usage among paying customers.
Why create multiple workspaces?
Engagement looks different for different types of users. Not all users should be measured by the same criteria. With multiple workspaces, you can:
Create one score for trial users and another for paid users.
Set up different scores for onboarding users vs. mature users.
Differentiate scores for admin users vs. team members.
Customize workspaces for different teams or departments.
📘 Note: Workspaces are the new name for Profiles
Starting 20 August 2025, Accoil is progressively renaming Profiles to Workspaces. All functionality remains the same — only the terminology has changed.
How to create multiple workspaces
Creating multiple scoring workspaces involves two key steps:
Step 1: Create your workspace
This is where you build the scoring model — choose your key events, assign weights, and define how engagement is calculated. Learn how to create a scoring model here.
Step 2: Filter users for the scoring workspace
Each workspace should focus on a specific group. By default, a workspace scores all users — but you can filter to focus it.
Click Filter to narrow down who the workspace applies to.
Use conditions like user traits, roles, status, or behaviors.
For example, filter by Plan Type = Trial or Role = Admin.
Use “Any” to combine multiple criteria.
Once filtered, Accoil will only score users that match — and all analytics for that workspace will reflect that specific segment.
You have multiple filters to choose from:
You can also apply to only some users. To create a filter, simple select "Any" and add your filtering criteria.
If you create a filter for a scoring workspace, Accoil Analytics will only score those users who meet the scoring criteria and you will only see that subset of your users everywhere you navigate in Accoil Analytics while that scoring workspace is selected.
Switching between workspaces
Once you’ve created multiple workspaces, you can toggle between them anytime.
When you switch, the entire Accoil view updates — showing scores, segments, and dashboards through that workspace’s lens.
Multiple workspaces give you the flexibility to adapt scoring to different audiences — helping you fine-tune engagement strategies and make smarter, segment-specific decisions.
Tip for new users: Start with one workspace to get the hang of scoring before adding more