FAQ
Short answers to the questions we get most often.
Deleting your Accoil account
Analytics data is deleted 90 days after your subscription or trial ends, and you can request earlier deletion of the account and its data.
Trust and Compliance
Answers to common questions about Accoil security, SOC 2 and GDPR compliance, available certifications, and how to raise a data subject request.
What is Frequency and how is it calculated?
Frequency counts the days a user or account triggered a scored event in the workspace period, and you can track how it shifts over time.
What is Tenure and how is it calculated?
Tenure measures how long a user or account has been with you, calculated from the createdAt trait and usable as a segment filter.
Atlassian Forge Analytics
Find the developer guides for adding Accoil analytics to an Atlassian Forge app, including a full walkthrough and a 10-minute quick setup.
Deleting your Accoil account
Analytics data is deleted 90 days after your subscription or trial ends, and you can request earlier deletion of the account and its data.