Accoil

Simon Herd

Kate Caldecott

Julie Zehntner

Common questions and concerns that users may have about our product, service, or organization.

FAQ & Troubleshooting

Why am I not seeing certain users or accounts?

Why am I not seeing Tenure for my users or accounts in Accoil?

Here's why your account insights might not be showing — and how to fix it fast.

Missing Account Level data

Trouble shooting

Trust and Compliance

What is Tenure and how is it calculated?

Calculation and significance of the frequency metrics

What is Frequency and how is it calculated?

How to request account deletion or rely on automatic data removal after 90 days

Deleting your Accoil account

FAQ's

A guide for teams migrating from June to Accoil — with familiar integrations, deeper insights, and a product built for long-term growth.

How to migrate from June

June Migration

Forge analytics implementation Guide for the Atlassian Ecosystem

Atlassian Forge Analytics

A marketplace partner working in the Atlassian space

Atlassian Marketplace

Website

Application

Developer Hub

Find answers and get help from Intercom Support and Community Experts

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