Summary
Learn why Tenure may not be appearing in Accoil and how to ensure proper setup by sending the createdAt trait.
How this helps
Understanding user and account tenure is crucial for tracking long-term engagement and retention strategies. This guide helps ensure the correct setup for accurate reporting.
Why is Tenure missing?
Tenure is a key data point in Accoil, but if it's not appearing, it's likely because Accoil is not receiving a createdAt trait from Segment at either the User or Account level.
Solution: Ensure that your integration is correctly sending the createdAt trait to Accoil.
How to fix it
Verify your Segment settings to ensure
createdAtis included in the user and account data sent to Accoil.Check Accoil's data sync to confirm that the
createdAtfield is correctly mapped.
Once the createdAt trait is sent, Accoil will automatically calculate and display Tenure for users and accounts. 🚀
You can learn more about how we calculate Tenure here