Troubleshooting
Fix data, scoring, and integration problems.
Missing Account Level data
Accounts are usually missing because Accoil is not receiving group calls, so check your Segment source schema, mappings, and delivery status.
Why am I not seeing certain users or accounts?
Accoil only reports users and accounts that have triggered a scored event, so add a broad event such as login if you want wider visibility.
Why am I not seeing Tenure for my users or accounts in Accoil?
Tenure is missing when Accoil is not receiving the createdAt trait, so check that your integration sends it at user and account level.
How to migrate from June
A guide for teams migrating from June to Accoil — with familiar integrations, deeper insights, and a product built for long-term growth.
Missing Account Level data
Accounts are usually missing because Accoil is not receiving group calls, so check your Segment source schema, mappings, and delivery status.